Who is Home Remitt?
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We are a technology-enabled, fully regulated money transfer service that allows individuals to send money to various international countries efficiently and securely.
Is Home Remitt regulated?
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Yes, Home Remitt is fully regulated by the South African Reserve Bank and complies with all financial intelligence regulations.
Why should I join the Home Remitt family?
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We offer competitive rates, low fees, and a secure platform that ensures your money reaches your loved ones safely and quickly.
Where is Home Remitt based?
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We are based in South Africa, with our headquarters in Johannesburg.
How do I contact Home Remitt for assistance?
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You can contact us via our Contact Us page, WhatsApp support at 064 303 0300, or through our help center.
What do I need to join the Home Remitt family?
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You need a valid South African mobile number and basic personal information to get started with Home Remitt.
How much can I send and to how many Home Remitt family?
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The amount you can send varies depending on your account status and the destination country. You can send to multiple beneficiaries without limit.
What are Home Remitt's transaction fees?
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Our transaction fees are competitive and vary based on the destination country and payout method. Visit our fees page for detailed pricing.
Which countries can I send money to?
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Home Remitt supports transfers to multiple countries across Africa, Asia, Europe, and other regions. Check our app or website for the full list of supported destinations.
How do I create a transaction?
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Creating a transaction is simple: choose your beneficiary, select the amount and payout method, and confirm. You can do this through our mobile app or website.
How can my beneficiary receive money?
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Your beneficiary can receive money through bank transfer, cash pickup at partner locations, or mobile money, depending on the destination country.
How long does it take for the money to reach my beneficiary?
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Most transfers are completed within minutes to a few hours, depending on the destination country and payout method selected.
Tell me about Home Remitt's fees and exchange rates?
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We offer competitive exchange rates and transparent fees. Our rates are updated in real-time to give you the best value for your money.
Do you have anyone near me who can assist?
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We have pay-in points across South Africa. Use our locator feature on the app to find the nearest location to you.
How can I join the Home Remitt family?
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Download our mobile app from the Google Play Store, Apple App Store, or Huawei AppGallery, then follow the simple registration process to get started.
How can I pay for my transaction?
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Once you create an order, you will receive a unique reference number beginning with "11922". This reference MUST be used when paying for your transaction. You can pay for your transaction using any of the following pay-in methods:
- Via a Home Remitt pay-in partner (major retailers, Kazang, Flash, Blue Label vendors)
- Payment to the Home Remitt bank account (EFT, bank ATMs). In order that your transaction is promptly processed, please submit a copy of your EFT/ATM deposit to the Home Remitt WhatsApp number (0643030300)
Can I know more about transactional limits?
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Daily and monthly limits are allocated once your registration has been reviewed and your account has been approved by Home Remitt. Base transacting limits range from R5000 to R40000 per month, depending on the onboarding documentation provided. Higher limits may be considered based on your proof of income. It is also important to note that certain transactional limits may be imposed by Home Remitt's partners. For example, certain retailers only accept payments of up to R5000 per transaction and certain beneficiary wallets impose limits too. Find out more about limits by contacting Home Remitt Customer Care.
Can I know more about transaction statuses?
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The moment you create an order, the transaction remains in a pending status for a specific period of time (usually 24 hours), until Home Remitt receives full payment from you. Once full payment has been received, the transaction moves to an Authorised status and the funds are immediately remitted to your beneficiary, as per your instruction. It is important to note that sometimes, your transaction may not be instantly paid to your beneficiary due to unexpected reasons such as Compliance review in the foreign country, unforeseen technical issues, or invalid beneficiary information (account number, name mismatch).
Where do I find the collection PIN, required by my beneficiary for cash pick-up transactions?
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The collection PIN can be found in the transaction information, by accessing your transaction history on the Home Remitt mobile APP.
Tell me more about refunds?
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You can request your transaction to be refunded by contacting Home Remitt Customer Care. Refunds will only be honoured, once Home Remitt's pay-out partner in the foreign country has fully cancelled the transaction. It is important to note that refund requests need to follow due process, therefore refunding a transaction is not instant, nor will the refunded amount be guaranteed (considering that the beneficiary may have already received the funds).
Can I amend a transaction?
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If you have created an order that you are not entirely happy with, you can abort it via the Home Remitt mobile APP. Once aborted, your full transaction limit will be reinstated. Should you have already paid for your transaction and your beneficiary failed to receive the funds due to a name mismatch, then Home Remitt Customer Care will assist in every way possible to correct the beneficiary details.
Can I pay for my transaction directly from the Home Remitt Mobile APP?
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Home Remitt is working tirelessly to enhance its service to customers. This function will be available in due course.
Can I create an order using any other channels (e.g. Whatsapp, USSD, Web)?
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Home Remitt is working tirelessly to enhance its service to customers. This function will be available in due course.
Can I receive money from abroad?
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Home Remitt is working tirelessly to enhance its service to customers. This function will be available in due course.
Does Home Remitt offer a bank account facility?
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Home Remitt is working tirelessly to enhance its service to customers. This function will be available in due course.
Can I send money to my own bank account abroad?
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If you have a South African ID (green bar-coded ID or smart ID), you are not permitted to send money to yourself. As a Foreign National (i.e if your ID type is a Foreign Passport plus permit), you are allowed to send money to your own bank account in your country of origin.
How many beneficiaries can I send money to?
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You can send money to several beneficiaries within a set timeframe. However, it is important to note that Home Remitt and its partners have systems in place to constantly review and monitor transactional activity. In certain instances, transactions may be placed on hold due to compliance reasons, if/when abuse is identified.
How can I check the exchange rate?
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The exchange rate, fees and transaction value can be checked via the Home Remitt mobile APP by simply selecting the service type and inputting the Rand or Foreign amount that you intend sending.
Tell me more about capturing my beneficiary details?
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It is important to ensure that your beneficiary information is captured accurately to prevent unnecessary delays in funds being received by your beneficiary. Below are some guidelines to consider when capturing your beneficiary details:
- Make sure that your beneficiary names are correctly spelt (name, middle name and surname). Remember that for cash pick-up transactions the beneficiary names MUST match the names that appear on the beneficiary's ID being presented when collecting cash.
- Ensure that the beneficiary names match the beneficiary account/wallet (registered mobile number) details
- Ensure that beneficiary account/wallet details are valid and correct, for example:
- Bank, account and branch information (e.g. Bangladesh, India)
- IBAN details (e.g. Pakistan, European countries)
- Wallet details (e.g. Zimbabwe, Tanzania, Mozambique, Kenya)
